Retail Customer Shipping Policy
All orders are processed within 1 to 2* business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*There may be potential delays during holidays (especially Thanksgiving thru Christmas) due to higher volume of orders or on Federal Holidays where the Postal Service is closed.
US Shipping Rates and Estimates
For all United States (and US Territories), shipping charges for your order will be calculated and displayed at checkout. Shipping charges are actual charges determined by the carrier and shipping speed you select. All orders are shipped from Lewis Center, Ohio.
|Shipping option*||Estimated delivery time**|
|USPS First Class Postage||2 to 7 business days|
|USPS Priority Mail||1 to 3 business days|
|UPS Ground||1 to 5 business days|
|UPS Second Day Air||2 business days|
*Only available shipping options will appear at checkout for your order. **These are general estimates for each shipping option. The Worthy Dog is not responsible for any delays caused by the shipping carrier.
International Shipping Rates
For all International (non-United States) Orders, actual cost of shipping, custom duty (if applicable), and any additional handling cost will be charged to your credit card as additional charge at the time of shipping. You will be contacted by email before your credit card is charged.
At this time, all International Orders are shipped via United States Post Office (USPS). Delivery times will vary greatly depending on the destination, and no delivery times can be estimated or guaranteed. All orders are shipped from Lewis Center, Ohio.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Worthy Dog is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I Check the Status of my Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name, order number, and tracking number (if available), and we will look into it for you. Please allow 1 to 2 business days for us to reply to your email.
Refunds, Returns, and Exchanges
We only accept returns, if the item is unused and in its original condition, and we will refund the full amount paid for returned item(s) minus the shipping costs for the return.
All returns/exchanges must be pre-authorized before being shipped back to us. Please contact us at [email protected] with your name, order number, and a brief description of what you wish to return/exchange. Please allow 1 to 2 business days for us to reply to your email.
In the event that your order arrives damaged in any way, please email us at [email protected] with your name, order number, and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].