RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, merchandise must be in the same condition in which you received it, unworn or unused, unwashed, undamaged, with tags attached, and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, please contact us at orders@theworthydog.com.

Returns must be sent to:

652 Radio Drive, Lewis Center, OH - 43035

Items returned without first requesting and receiving authorization from us may not be accepted.

If your return is authorized, we will provide instructions regarding how and where to return your merchandise. Where applicable, we may provide a prepaid return shipping label. Except where the return results from our error, defective merchandise, damaged merchandise, or where otherwise required by applicable law, the cost of return shipping may be deducted from your refund.

You may contact us at orders@theworthydog.com with any questions regarding a return.

Shipping Charges Are Non-Refundable

Original shipping charges are non-refundable, except where a refund of shipping charges is required by applicable law or where we determine that a refund is appropriate because of an error on our part.

This means that if you paid for Economy, Standard, Express, or another shipping service when placing your order, the amount originally paid for shipping will generally not be included in your merchandise refund.

Return shipping charges are also the responsibility of the customer unless the merchandise was defective, damaged, incorrect, or we otherwise agree to cover the return shipping cost.

Returns of Orders That Qualified for Free Shipping

Free shipping is provided based on the merchandise subtotal of a qualifying order at the time the order is placed.

If you return one or more items from an order that received free shipping and, as a result of the return, the merchandise subtotal of the items you keep falls below the minimum purchase amount required for the free-shipping method originally selected, the order will no longer qualify for that free-shipping benefit.

In that situation, we may deduct from your refund the shipping charge that would have applied to the merchandise subtotal of the items you keep under the shipping method originally selected for the order.

For example, under our current shipping rates, an order of $100 or more may qualify for Free Standard Shipping. If merchandise is subsequently returned and the merchandise subtotal retained by the customer is reduced to between $35.00 and $99.99, the $7.99 Standard Shipping charge that would otherwise have applied may be deducted from the refund.

If the merchandise subtotal retained after the return is below $35.00, the applicable current Standard Shipping rate for that order-value tier may instead be deducted.

Similarly, an order of $35.00 or more may qualify for Free Economy Shipping. If a return reduces the merchandise subtotal retained by the customer to less than $35.00, the applicable Economy Shipping charge may be deducted from the refund.

This adjustment is intended to recalculate the shipping benefit based on the merchandise ultimately retained by the customer and is separate from any return-shipping charge.

Any such adjustment will be subject to applicable law and will not limit any non-waivable consumer rights.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item is defective, arrives damaged, or you receive an item different from what you ordered, please contact us as soon as possible at orders@theworthydog.com and include your name, order number, a description of the issue, and photographs of the item when appropriate.

We will evaluate the issue and work with you toward an appropriate resolution.

Where a return is required because merchandise was defective, damaged upon receipt, or incorrectly shipped by us, we will not charge you for return shipping.

Exceptions and Non-Returnable Items

Certain merchandise may not be eligible for return, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, and other products that cannot reasonably be resold for health, safety, customization, or regulatory reasons.

Sale and clearance merchandise is final sale and is not eligible for return unless otherwise stated at the time of purchase or required by applicable law.

Gift cards are non-returnable and non-refundable except where required by applicable law.

Please contact us if you have questions regarding whether a particular item is eligible for return.

These exclusions do not affect any rights you may have with respect to defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise under applicable law.

Exchanges

We do not generally process direct exchanges.

The fastest way to obtain a different item, size, color, or style is to request a return of the original eligible merchandise and, once the return has been authorized, place a separate order for the replacement merchandise.

The replacement order is a separate purchase and is subject to the pricing, inventory availability, promotions, and shipping charges in effect when the new order is placed.

Refunds

Once we receive and inspect your returned merchandise, we will notify you whether your return has been approved.

If approved, the refundable amount will be returned to your original payment method. The refund amount may be reduced by applicable non-refundable shipping charges, return shipping costs, and any free-shipping adjustment described above, except where such deductions are prohibited by applicable law.

Approved refunds are generally submitted to the original payment method within 10 business days after we receive your product back.

After we issue a refund, your bank, credit card company, payment provider, or other financial institution may require additional time to process and post the credit to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at orders@theworthydog.com.