Retail Customer Shipping Policy

All orders are processed within 1 to 2* business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

*There may be potential delays during holidays (especially Thanksgiving thru Christmas) due to higher volume of orders or on Federal Holidays where the Postal Service is closed.

US Shipping Rates and Estimates

For all United States (and US Territories), shipping charges for your order will be calculated and displayed at checkout. Shipping charges are actual charges determined by the carrier and shipping speed you select. All orders are shipped from Lewis Center, Ohio.

This shipping policy applies only to the contiguous 48 states. Different shipping estimates and delivery times apply for Alaska, Guam, Puerto Rico, and Hawaii.

*Only available shipping options will appear at checkout for your order. **These are general estimates for each shipping option. The Worthy Dog is not responsible for any delays caused by the shipping carrier.

International Shipping Rates

For all International (non-United States) Orders, actual cost of shipping, custom duty (if applicable), and any additional handling cost will be charged to your credit card as additional charge at the time of shipping. You will be contacted by email before your credit card is charged.

At this time, all International Orders are shipped via United States Post Office (USPS). Delivery times will vary greatly depending on the destination, and no delivery times can be estimated or guaranteed. All orders are shipped from Lewis Center, Ohio.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Worthy Dog is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I Check the Status of my Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at customerservice@theworthydog.com with your name, order number, and tracking number (if available), and we will look into it for you. Please allow 1 to 2 business days for us to reply to your email.

Refunds, Returns, and Exchanges

We will accept returns/exchanges within 14 days of the date of delivery.  Merchandise must be returned in the original condition: unused, undamaged and unwashed with the product tag attached otherwise we reserve the right to refuse and not to process returns for any merchandise that does not meet these conditions. We fully guarantee our products against manufacturing defects in material and workmanship.  Refunds will be issued for the full amount paid to the original payment method less return shipping costs. Shipping costs are non- refundable. 

We will refund the full amount paid for returned item(s) minus the shipping costs for the return.

All returns/exchanges must be pre-authorized (RMA) before being shipped back to us. Please contact us with your name, order number, and a brief description of what you wish to return/exchange. Please allow 10 business days for us to process the refund after the receipt of return merchandise.

In the event that your order arrives damaged in any way, please contact us with your name, order number, and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us